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ALL YOU NEED TO KNOW

FREQUENTLY ASKED QUESTIONS

1.

Pick Ups/ Drop Offs:

Our Land Rover defender will collect & return you to your hotel or accommodation. To arrange this, please either let us know at the time of booking or contact our team at least 24hrs prior to your adventure.

2.

Are all tours private?

Yes, we are dedicated to giving you a quality Authentic Adventure.

3.

Weather

Our trips are perfect for all weather.

We are able to modify itineraries slightly to ensure that you make the most of your time here but come rain, hail or shine…  We are off on an adventure.

Should your trip need to be cancelled due to extreme weather (at the discretion of the driver), we will provide an alternative adventure option for you.

4.

Is there an age limit for your tours?

No. From babies to over 100 years’ young, we take passengers of all ages and please feel free to contact us directly to confirm the physical demands of particular tours.  If your child is less than 1.35m tall, please let us know in advance so we can arrange a suitable car seat.

5.

What are your rates?

Our rates are fixed for up to 2 guests. Additional guests are charged per person. Children up to 14 years old are ½ price

6.

Are there any snacks on a half day trip?

Don’t panic… We most certainly won’t let you go hungry! Please refer to the different trips to see the inclusions (this varies from trip to trip).

7.

Do our full day trips include lunch?

Oh yes! Both morning tea, lunch and refreshments are included in our rates. A beer or wine will also be available to accompany lunch (included in the full day trips).

8.

Where can I share photos of my trip?

We would be super grateful if you could tag us in your photos on google, Instagram @authenticadventuresqt or tripadvisor!

9.

Your Preferences?

Upon booking we will send you the relevant preference sheet via email to help us to create the most memorable day for you.  Completing this is not compulsory however, if we receive this in advance, it allows us to tailor the trip to your taste.

10.

How can I provide feedback        

We need your feedback to continuously improve our adventures. You will find feedback forms in the  back seats of our vehicles- we would be super grateful if you could complete this for us.

11.

Accessibility

Please let us know at the time of booking if you require mobility assistance.  We aim to accommodate everyone and can tailor our adventures to suit, however, please note that at present, we do not have a wheelchair accessible vehicle.

12.

Allergies

Please let our team know of any allergies at the time of booking to help us ensure your safety.

13.

What to Bring

Suitable footwear- shoes you feel comfortable walking in and appropriate clothing. Our climate can turn cold even during summer. Also, don’t forget your camera and a sense of adventure.

14.

Languages spoken

All of our tours are conducted in English.

15.

Children & Babies:

We welcome people of all ages on our trips and car seats are available. Please let us know that there is a child in your group at the time of booking & ensure to confirm age/size/weight of infant. 

16.

Cancellation Policy:

Cancellation within 48hrs of adventure: 100% forfeit of the total booking price.

Cancellation within 7 days (to 48hrs) of adventure: 50% forfeit of the total booking price.

Cancellation prior to 7 days of adventure: Full refund of the total booking price.

17.

Your Authentic Adventure Guide

This is YOUR trip! Should you wish for in depth information & input from your guide please simply let them know... Our guides generally accompany you for the walks & lunch on a full day trip however, should you wish for more 'alone time' with your group, please simply select the option on your preference sheet & we will make it so!

18.

Ok, I have all of the info... Where do i book!

Simply follow this link & we look forward to sharing an Authentic Adventure with you.

CONTACT US

Tel: +64 (0) 3 428 2542

© 2023 by Beeleave